Zero Wait Times When Your Customers Need You Most.
Transform the claims experience with instant FNOL intake and proactive renewal automation using Voice AI.
Customer Experience Impact
During disaster surges, wait times skyrocket. Oravaa eliminates the queue, ensuring every customer feels heard immediately.
The Efficiency Gap in Insurance
Peak Demand Surges
When a storm hits, call volume spikes 10x. Staffing up quickly is impossible, leading to hour-long hold times and angry customers.
Administrative Burden
Adjusters spend 40% of their time on data entry and basic intake calls instead of assessing damage and closing claims.
Customer Churn
Customers often switch providers due to a poor claims experience or lack of engagement during renewal periods.
Modernizing Policyholder Engagement
24/7 Availability
Accidents don't happen 9-to-5. Oravaa is there at 3 AM to take the breakdown report, dispatch a tow truck, and calm the policyholder.
Accurate Data Collection
Our AI captures license plates, dates, and locations with high precision, transcribing everything directly into your claims management system.
Proactive Retention
Don't wait for them to cancel. Call customers 30 days before renewal to review coverage gaps and secure their loyalty.
How it works
FNOL Intake
Customer calls to report an incident. AI validates policy details and captures incident specifics.
Automated Triaging
Based on severity, the AI either auto-files the claim or routes critical cases to a specialised adjuster.
Next Steps
Customer receives an immediate claim number and next steps via SMS, and a towing service is dispatched if needed.
Use cases
First Notice of Loss (FNOL)
Collect all incident details accurately during the first call, reducing follow-ups and speeding up settlement.
Policy Renewals
Proactively call customers about expiring policies to secure renewals and upsell coverage options.
Catastrophe Response
Scale instantly during storms or disasters to handle thousands of concurrent claims calls without wait times.
FAQ & Policy Info
Instantly answer "Is this covered?" questions based on the specific policy documents of the caller.